FAQ


How should I wash my garment?

All of our products are screen printed by hand. When washing these garments, please be sure the shirt is inside out, and to avoid washing in a temperature any higher than 40 degrees. Clothing can shrink up if left in the dryer at a high temperature.  When drying, please use low temp for 15 min and take it out to hang dry or hang dry completely!

How big is the tote bag?

39cm x 36cm. A  little larger than A3.

Do you also print on other merchandise?

Printed outputs are dependent on the topic of the design challenge.

What are the benefits of joining the design challenges?

Joining our design challenges will give you a chance to be showcased on our website and social platforms. Winners of each design challenge will have their designs hand printed by POD and sold on our website. For the full list of benefits please check out https://www.peopleofdesign.org/what-is-pod.

How much of the profit will the Artists gain?

Each featured artist is entitled to 15% of profit made from their design. The total profit made will be transparently shared with each artist. POD will collect and hold earnings until the campaign period is over, which will be split and shared to each featured artist.

Currency?

All the prices shown on our website are in Hong Kong Dollars.

How do the challenges work?

Every 2-3 months, POD will release a new design challenge and invite all creatives to submit their artwork for a chance to be selected as one of the winners. Up to 5 winning designs will be uploaded onto our e-commerce website for sale along with the artist’s information and portfolio. The winners will receive a share of the profit made by the sales of their designs, gain additional exposure via POD’s marketing efforts, and be invited to judge the next design challenge with the POD team.

The POD Briefs will range from Brand Collaborations, Charity Campaigns, Commissioned Challenges, Internal Challenges, and much more.

For more in-depth information on our process please refer to our “What is POD” page.

https://www.peopleofdesign.org/what-is-pod

Who we work with

Down the line we will be collaborating with upcoming brands, companies and charity groups. Keep your eyes peeled for any upcoming challenges!

 

Artwork & Printing

ScreenPrinting 101

Screen printing is the process of pressing ink through a stenciled mesh screen to create a printed design. The process is sometimes called silk screen printing. Screen printing is an effective technique for creating bold visuals outcomes, the method is highly versatile and can be used to print on almost every surface.

Rather than printing in bulk through a factory and sitting on large quantities of stock. We take it upon ourselves to scale down the production to minimize our carbon footprint of each product. For every order, we Print on Demand.

Preparing artwork for print

All Submissions to be 300dpi resolution

    - Strokes to be no less than 1mm in width – not too thin!

    - 2 colors max – keep in mind the color of the t-shirt. Please use halftones for gradient effects.

    - Please submit your designs separated into color layers, preferably as PNG file format.

       Alternatively send us a PSD / AI file with editable layers.

Where do I send the files to?

Make sure to send your designs to [email protected] before the deadline of each challenge.

 

ORDERS, SHIPPING, RETURNS & EXCHANGES

 

Where do you ship?

We currently ship worldwide!

What is the status of my order?

We offer tracking for all of our customers. You will receive the tracking number via email once your order is on its way. If you are having any trouble tracking your order, contact us at [email protected] and we will get back to you as soon as we can!

All orders are generally processed Monday to Friday. If you place an order on the weekend, it will be fulfilled the following business day. There may be unforeseen delays due to the current circumstances ie. customs, Covid-19, etc.

How do I exchange / return / cancel my order?

All orders are printed on demand! However, If you need to make an exchange, please send us an email at [email protected] within 5 days of receiving your order. If it is approved by our customer service team, please ship it back to us within 7 days. You will be responsible for covering the cost of the shipping with the items back to us, and we will gladly cover the cost going back to you!

If you would like to return your order, please send us an email at [email protected] within 7 days and ship it back to us within 31 days in the same POD packaging box. There is a 20% restocking fee on all returns and the cost of shipping is non-refundable.

We accept no cancellations on purchases made at this time.

Where else can I purchase your collection?

You can purchase all of the collections on our website as of now. (IG Shopping is currently in the works!) We also encourage our artists to promote the winning designs on their personal social media channels, however all purchases can only be made on our website.

What is the status of my order?

We offer tracking for all of our customers. You will receive the tracking number via email once your order is on its way. If you are having any trouble tracking your order, contact us at [email protected] and we will get back to you as soon as we can!

All orders are generally processed Monday to Friday. If you place an order on the weekend, it will be fulfilled the following business day. There may be unforeseen delays due to the current circumstances ie. customs, Covid-19, etc.

How is my package sent?

Once your items have been printed they are packed at our production studio in Hong Kong into a 100% recyclable interactive POD box and shipped directly to you. Take a close look at our packaging upon receiving your goods for a pleasant surprise!

How much is shipping?

All orders are shipped via SF Express. All Hong Kong based purchases are shipped on us. All international orders outside Hong Kong are charged at a flat international fee of $50HKD.


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